FORESIDE PROJECTS LLC — PRIVACY POLICY

Last updated: February 4th, 2026

This Privacy Policy explains how Foreside Projects LLC (“Foreside Projects,” “we,” “us,” “our”) collects, uses, and shares information, including our website and any related services that link to this policy.

If you do not agree with this policy, please do not use the Service.

1) What information we collect

A. Information you provide (Clients / account holders)

We collect information you provide when you:

create an account, request a demo, or contact us

purchase or subscribe to the Service

configure settings or templates

This may include:

Name, business name, job title

Email address, phone number, mailing address

Account credentials (e.g., login email and password—passwords are stored in hashed form)

Billing details and transaction records (note: payment processing is handled by our payment processor; we do not store full card numbers)

B. Customer contact data you upload or connect (your customers)

To send review requests and related communications on your behalf, you may provide or connect customer contact data, such as:

Customer names (optional), phone numbers, email addresses

Service/transaction dates, internal IDs, tags or notes you choose to include

You are responsible for ensuring you have the legal right and required consent to share this information with us and to contact your customers.

C. Information we collect automatically

When you access the website or Service, we may automatically collect:

IP address, device type, browser type, operating system

Approximate location (derived from IP)

Usage data (pages viewed, feature interactions, timestamps, referring URLs)

Log and diagnostic data (e.g., error reports)

D. Cookies and similar technologies

We may use cookies and similar technologies to:

keep you signed in and enable core features

help secure the Service and prevent abuse

understand usage and improve performance (analytics)

support marketing/advertising (if enabled)

You can typically control cookies through your browser settings. Blocking cookies may affect functionality.

2) How we use information

We use information to:

Provide, operate, and maintain the Service

Set up accounts, authenticate users, and administer subscriptions

Send review-request messages and related communications based on your settings

Provide customer support and respond to inquiries

Monitor performance, prevent fraud, and keep the Service secure

Improve features, templates, reporting, and user experience

Send service notices (billing, account alerts, changes to terms/policies)

Send marketing communications (you can opt out—see Section 8)

3) Legal bases for processing (where applicable)

Where required by law, we process personal information based on:

Contract (to provide the Service you request)

Legitimate interests (security, fraud prevention, improving the Service)

Consent (certain marketing communications and optional features)

Legal obligations (tax, accounting, lawful requests)

4) SMS and email messaging (review requests)

If you use Foreside Reviews to send SMS or email review requests:

Messages are sent on your behalf, using the templates, cadence, and settings you configure (or defaults you accept).

Recipients may opt out of SMS by replying STOP (or similar keywords supported by carriers/providers).

Email messages may include unsubscribe functionality where applicable.

Message and data rates may apply for recipients based on their carrier plan.

Mobile opt-in data

We do not sell mobile opt-in data. We do not share mobile opt-in data with third parties for their own marketing.

We may share limited data with service providers strictly to deliver messages (e.g., SMS/email delivery platforms and carriers) under contracts that restrict use of that data. NO mobile information will be shared with third parties/affiliates for marketing/ promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this nformation will not be shared with any third parties.

5) When and with whom we share information

We share personal information only in the following situations:

A. Service providers (processors)

We use trusted vendors to help operate the Service, such as:

website and application hosting

analytics and performance monitoring

payment processing

email/SMS delivery

customer support tools

security and fraud prevention tools

These providers may process information only to perform services for us and are required to protect it.

B. Integrations you enable

If you connect third-party services (e.g., CRM tools, Google Business Profile), we may share information as needed to support those integrations at your direction.

C. Legal, safety, and enforcement

We may disclose information if we believe it is necessary to:

comply with law, regulation, subpoena, or court order

protect the rights, safety, and security of our users, customers, and systems

investigate fraud, abuse, or violations of our terms

D. Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

6) Google API data (if you connect Google)

If you authorize access to Google services, our use of data received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements. We use Google data only to provide the features you enable and do not use it for unrelated advertising.

7) Data retention

We keep personal information for as long as reasonably necessary to:

provide the Service and maintain your account

comply with legal and accounting requirements

resolve disputes and enforce agreements

maintain backups and security logs

When information is no longer needed, we delete, anonymize, or securely store it until deletion is feasible.

8) SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

All opt-out requests are processed within 24 hours

Message Frequency & Content:

Message frequency varies based on your interactions with our business

Messages will be directly related to the services you have requested

We do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at [email protected]

Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

9) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. However, no online service can guarantee absolute security. You use the Service at your own risk.

10) Children’s privacy

The Service is not intended for children under 18, and we do not knowingly collect personal information from children under 18.

11) US state privacy rights (and similar rights elsewhere)

Depending on where you live, you may have rights to:

request access to the personal information we hold about you

correct inaccurate information

request deletion (subject to legal exceptions)

obtain a copy of your data (portability)

opt out of certain processing (such as targeted advertising, if applicable)

We will not discriminate against you for exercising your privacy rights.

Do Not Track

Some browsers offer “Do Not Track” signals. There is no consistent industry standard, so we do not respond to these signals.

12) How to exercise your rights

To request access, correction, deletion, or other privacy actions, contact us:

Email: [email protected]
Subject line: Privacy Request

We may need to verify your identity before completing the request.

13) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date will reflect the latest version. If changes are material, we may provide additional notice via the Service or by email.